Airport Rides

Get picked up right at baggage claim with ease.

Sedan Service

Sedans pick you up at your terminal’s designated spot.

SUV Transfers

SUV drivers meet you at escalator or baggage carousel.

Sprinter and bus options available with advance cancellations.

Group Rides

FAQs

Where to meet driver?

Drivers meet passengers at baggage claim or designated spots.

IAH Terminal C location?

At IAH Terminal C, drivers greet you at exit door C-103.

What about Terminal E arrivals?

Terminal E drivers meet outside customs; United domestic passengers walk to Terminal C exit door C-103.

Hobby Airport meeting spot?

Drivers meet by the information booth at Hobby Airport.

Cancellation policy?

No shows are fully charged; cancellations vary by vehicle type.

How far in advance to cancel Sprinter?

Sprinter cancellations must be made 14 days ahead to avoid full charges.

TERMS, PRIVACY & POLICIES

Effective Date: 11/07/2025
Company Name: Louis Transportation and Services
Website: https://Louistransportation.com

1. Introduction

Welcome to Louistransportation.com, operated by Louis Transportation and Services.

By accessing or using this website and booking our services, you agree to comply with and be bound by the terms outlined in this document. If you do not agree, please do not use this website or our services.

2. Privacy Policy

Information We Collect

We may collect the following information when you:

• Make a reservation

• Request a quote

• Contact us

• Opt-in to receive SMS updates

Information collected may include:

• Full name

• Phone number

• Email address

• Pickup and drop-off details

• Flight information

• Billing details

• Special trip instructions

How We Use Information

We use collected information to:

• Confirm and manage reservations

• Dispatch chauffeurs

• Send trip confirmations and reminders

• Provide customer support

• Process payments

• Improve service quality

Data Sharing

We do not sell, rent, or trade customer data.

Information may only be shared:

• With assigned chauffeurs

• With payment processors

• When required by law

Data Protection

We implement reasonable administrative and technical safeguards to protect personal information.

3. SMS Terms of Service

By checking the opt-in box at checkout, you consent to receive SMS messages from Louis Transportation and Services.

Types of Messages

You may receive:

• Reservation confirmations

• Driver arrival notifications

• Trip reminders

• Customer service updates

• Promotional messages (if applicable)

Message Frequency

Message frequency varies depending on reservation activity.

Message & Data Rates

Message and data rates may apply according to your mobile carrier.

Opt-Out

Reply:

STOP – to unsubscribe
HELP – for assistance

After opting out, you will not receive additional SMS messages unless you opt in again.

Your mobile information will never be sold or shared for third-party marketing.

4. Cookies Policy

Louistransportation.com uses cookies to enhance user experience and website functionality.

Cookies may be used for:

• Website performance

• Analytics

• Reservation processing

Required cookies are necessary for proper operation and do not require consent.

Optional cookies may be declined through your browser settings.

5. Intellectual Property

All content on Louistransportation.com, including text, logos, graphics, and service descriptions, is the property of Louis Transportation and Services unless otherwise stated.

You may not:

• Copy

• Republish

• Sell

• Redistribute

• Duplicate

Any material from this website without written permission.

6. Booking & Transportation Terms

By booking with Louis Transportation and Services, you agree:

1. All reservation details must be accurate at booking.

2. We are not responsible for delays caused by:

   • Traffic

   • Weather

   • Airline delays

   • Mechanical issues

   • Road closures

   • Events beyond our control

3. Clients are responsible for passenger behavior and any damages caused during service.

4. Smoking, excessive mess, or property damage may result in additional charges.

5. Waiting time beyond included grace periods may result in additional fees.

6. Rates may adjust for additional stops, extended service time, or itinerary changes.

7. We reserve the right to refuse service due to unsafe or inappropriate conduct.

7. Cancellation & Refund Policy

Standard Reservations

• Cancellations made 24 hours or more before scheduled pickup may qualify for refund.

• Cancellations made less than 24 hours before pickup are non-refundable.

No-Show Policy

A reservation is considered a no-show if:

• The passenger fails to appear.

• The passenger cannot be reached.

• The passenger refuses service.

No-shows are non-refundable.

Refund Processing

Approved refunds will be returned to the original payment method. Processing time depends on your financial institution.

8. Hyperlinking Policy

Approved organizations may link to our website provided the link:

• Is not deceptive

• Does not imply endorsement

• Fits the context of the linking website

Use of our logo requires written authorization.

9. Content Liability

We are not responsible for content appearing on third-party websites linking to or from our website.

10. Disclaimer

To the fullest extent permitted by law:

Louis Transportation and Services excludes all warranties related to website use and service availability.

We are not liable for:

• Indirect damages

• Service interruptions

• Losses resulting from circumstances beyond our control

Nothing in this policy limits liability where prohibited by law.

11. Modifications

We reserve the right to modify these Terms, Policies, and Conditions at any time. Updates will be posted on this page with a revised effective date.

12. Contact Information

Louis Transportation and Services
Website: https://Louistransportation.com

Contact

Call 214-449-5401 to find your driver quickly.

Book Now

Call 214-449-5401 to find your driver.